What are the best ways to handle customer feedback in my café?

Customer feedback is crucial for any café. Encourage patrons to leave reviews through platforms like Google or TripAdvisor, as well as on your social media pages.

• Responding promptly to both positive and negative feedback shows that you value their opinions and are committed to improving.

• An AI assistant can help manage these interactions by providing quick responses or even capturing feedback directly at the point of service, which can streamline the process.

Opening days, menus and prices change, especially in quieter months. Check recent information, confirm dietary requirements directly and use busy, well-kept stalls or restaurants where food is cooked and stored properly.